Last updated: August 14, 2026
At Callabresi Heating and Cooling, accessible from https://callabresi.com, protecting the privacy of our visitors and customers is a priority. This policy explains what information we collect, how we use it, and the choices you have.
This policy covers our website and, where noted, information collected while providing service in your home, business, or event. It does not apply to information collected by other companies or websites we do not control.
Information we collect
When you contact us, request a quote, or schedule service, we may collect your name, email address, phone number, service address, and details about the work requested.
Because we perform on-site service, we also collect the property address where work is performed and may record notes or photos related to the work.
If you’re interested in financing, we may direct you to a third-party lender’s website to apply. We do not collect, see, or store the financial information you submit there. That application takes place entirely on the lender’s site and is governed by their own privacy policy and terms, which we encourage you to review before applying.
Our forms use a third-party spam and bot-detection service, which may collect technical information such as your IP address and browser behavior to determine whether a submission is legitimate.
How we use your information
We use the information we collect to:
- Schedule, perform, and follow up on service requests
- Provide quotes, invoices, and payment processing
- Communicate with you about appointments and service updates
- Send text messages related to your service, such as appointment reminders and technician arrival updates
- Improve our website and services
- Send occasional marketing communications, where permitted
- Detect and prevent fraud
Text message (SMS) communications
By providing your phone number, you consent to receive text messages from Callabresi Heating and Cooling related to scheduling, dispatch, and service updates, which may be sent using an automatic telephone dialing system. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time, or reply HELP for assistance. Consent to receive texts is not a condition of purchase. Our SMS practices are handled in accordance with the Telephone Consumer Protection Act (TCPA). Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.
Photos and site documentation
We may take photos of property, equipment, or completed work for our service records, warranty documentation, or marketing materials. We will not publish photos that identify your location or show identifiable personal belongings without your consent.
Log files and analytics
Like most websites, we use log files that record visitor IP addresses, browser type, internet service provider, date and time stamps, and referring/exit pages. This information is not linked to anything personally identifiable and is used to analyze trends and administer the site.
Cookies and web beacons
We use cookies to store visitor preferences and information about the pages visited, in order to optimize your experience.
Embedded content from other websites
Pages on our site may include embedded content, such as videos, maps, or social media posts. Embedded content behaves the same way as if you visited the other website directly. These third-party sites may collect data about you, use cookies, and monitor your interaction with the embedded content.
Analytics
We use Google Analytics (or a similar analytics service) to understand how visitors use our website, such as which pages are viewed and how long visitors stay. This data is aggregated and not used to identify you personally. You can opt out of Google Analytics tracking using their browser add-on, available from Google.
Live chat
Our website uses a live chat widget to answer questions and capture leads. If you use it, the chat provider collects the information you enter, such as your name, phone number, and the content of the conversation, and may follow up with you by phone or text on our behalf.
Advertising
We work with third-party advertising partners (such as Google and Meta) that use cookies, pixels, or similar technologies to measure ad performance and personalize the ads you see. We do not control these third-party technologies; consult each partner’s own privacy policy for details, and you may opt out through your browser or the partner’s ad settings.
Third-party privacy policies
This policy does not apply to other advertisers or websites. We advise consulting the privacy policies of any third-party services linked from our site for more detail, including their opt-out procedures.
This includes our financing partner: once you leave our site to apply, any information you provide is subject to their privacy policy, not ours.
How long we keep your data
We retain the information described in this policy, including contact form submissions and analytics data, indefinitely, unless you request that we delete it. This allows us to maintain accurate service and warranty records and respond to follow-up questions. You may request deletion of your personal information at any time by contacting us.
Children’s information
Callabresi Heating and Cooling does not knowingly collect personal information from children under 13. If you believe your child has provided us with this kind of information, please contact us and we will promptly remove it from our records.
Contact us
If you have questions about this privacy policy, contact us at office@callabresi.com, (785) 825-2599, or by mail at 1655 Wall St Salina, KS 67401.
